How to ask for a refund, what we can refund, and how long the money takes to come back to you.
Applies to payments made through mononiaaviation.com and our Flutterwave checkoutLast updated 29 September 2026Applies in Nigeria
This Refund Policy explains when Mononia Aviation Limited refunds money that has been paid to us, how to ask for a refund, and how long the money takes to come back. It covers payments made on mononiaaviation.com and payments taken through the checkout we run with our payment provider, Flutterwave.
It applies to individuals and to businesses, and it should be read together with our Terms & Conditions. If anything in a signed contract or a specific booking confirmation says something different, that document wins.
Mononia Aviation Limited is a company registered in Nigeria with its registered office at Suite D4 Plot 1077A, Balanga Crescent, Area 11, Garki, Abuja, Nigeria.
We want you to be able to change your mind. Where a service has not started and we have not yet spent money on your behalf, we refund it.
Where we have already committed money to a third party (an airline, a hotel, a fuel supplier, a clearing agent or a regulator), or where we have already delivered part of the service, we can only refund what we can still recover. We will always tell you which costs those are before we deduct them.
Within this policy:
You may cancel any booking or course place before it starts and ask for a refund. The amount we return depends on how much notice you give us.
| NOTICE BEFORE THE START DATE | WHAT WE REFUND |
|---|---|
| More than needs days of notice for a full refund, e.g. 14 days | Full amount paid, less needs admin fee, or write “no admin fee” |
| Between needs days of notice for a full refund, e.g. 14 and needs days of notice, e.g. 7 days | needs part refund at this tier, e.g. 50% of the amount paid |
| Less than needs days of notice, e.g. 7 days | needs part refund at this tier, e.g. 25% of the amount paid |
| No notice, you do not turn up | needs rule for a no-show, e.g. no refund |
These notice periods and percentages only apply if you signed a booking form that does not set out different ones.
This section covers Air Transport Pilot Licensing, cabin crew training, ground staff training, and Aviation Training and Consultancy courses.
Charters are booked for a specific aircraft and date, so late cancellation leaves us with costs we cannot recover.
When we sell a flight, a hotel, or a tour, we book it with an airline or another supplier. That supplier’s own rules decide whether the booking can be refunded.
We do not refund:
Email info@mononiaaviation.com or call +234-805-035-3484. To help us deal with it quickly, please include:
We will acknowledge your request within needs how fast you will acknowledge, e.g. 2 working days and give you a decision within needs how fast you will decide, e.g. 10 working days. If we need more information, we will ask for it instead of leaving the request open.
Once we approve a refund, we send it back through Flutterwave to the same card or bank account you paid from. We cannot send a refund to a different card or a different person.
These timelines are outside our control once the refund leaves us, and we cannot speed up your bank.
We charge in Naira, and we refund in Naira.
needs confirm the currency on your Flutterwave account, e.g. NGN
If you paid with a card issued outside Nigeria, your bank converts the refund back into your own currency at the rate on the day it processes the refund. That rate may be different from the rate on the day you paid, so the amount you see may be slightly higher or lower. We do not keep any part of that difference.
Please contact us first. Most payment problems are a misunderstanding that we can fix the same day.
If we cannot resolve it, you can raise the matter with your bank or card issuer. We will cooperate fully with any investigation and supply the booking records and evidence we hold. Where a claim is found to be invalid, we may recover any chargeback fee we were charged.
We may update this Refund Policy from time to time. The version that applies to your payment is the version published on the day you paid. The date at the top of this page tells you when it was last changed.
If you are not happy with how we handled your refund, email info@mononiaaviation.com with the subject line “Complaint”. We will look into it and respond within needs complaint response time in working days, e.g. 10 working days. If you are still not satisfied, you can escalate the matter needs where customers can escalate, e.g. an ombudsman or regulator.
